Terms & Conditions

INTRODUCTION

At RFM CONSTRUCTION PRODUCTS (M) SDN BHD, accessible from https://shop.rfmcp.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://shop.rfmcp.com/ and how we use it. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in https://shop.rfmcp.com/. This policy is not applicable to any information collected offline or via channels other than this website.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Payment Information
  • Usage Data

Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service.

Disclosure to Third Parties

RFM CONSTRUCTION PRODUCTS (M) SDN BHD may provide third parties with certain information to provide or improve our products and services, including to deliver products at your request. When we do, we require those third parties to handle it in accordance with relevant laws. You may refer our courier services at Shipping and Delivery. We do not sell personal information and will never be shared with third parties for their marketing purposes. Only information such as name, contact details, delivery address, e-mail address will be passed to our selected third parties courier services for them to proceed with delivery.

Products

We attempt to be as accurate as possible in the description of the products displayed on the Website. However, we cannot guarantee that all details are always accurate or error free. Please contact our hotline if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images accurately reflect the true colour of the products.

Shipping & Delivery

RFM CONSTRUCTION PRODUCTS (M) SDN BHD allows in store pickup services. We also provide express delivery to our customers which only takes 2 working days within Peninsular Malaysia. Once your order is received, processed and packed, we will email a unique tracking code to you, allowing you to monitor the status of your parcel anywhere and anytime through your mobile phone or other devices. Please make sure to verify the correct information during the checkout process to avoid the risk of a wrong delivery or a missing parcel.

Payment

All prices are shown in (RM / MYR) Malaysian currency. RFM CONSTRUCTION PRODUCTS (M) SDN BHD reserves the right to change prices for products from our website at any time. Revisit our website for any updates and special discounts (if applicable). All product payments can be made through debit or credit card under the following services: VisaMasterCard, any online banking.

Return & Refund Policy

If there is a problem with your order, please contact us immediately by email and include pictures of what was received at info@rfmcp.com. Also you may contact us by phone +(60)3-56143186, and we will provide full assistance. Any potential return must be initiated within 14 days from date of purchase. Orders past this 14 days window cannot be returned or exchanged. If the return is the result of our error or a defective product, RFM CONSTRUCTION PRODUCTS (M) SDN BHD will cover the cost of the return shipping.

We may proceed with your refund if you:

  • Received the wrong product (wrong model, wrong size, different product)
  • Received an incomplete product (missing quantity or built-in accessories)
  • Received product with physical damage (dented, scratched, broken from the sealed package)
  • Received faulty product (malfunction, does not work as intended)
  • Did not received the order after 14 working days

RFM CONSTRUCTION PRODUCTS (M) SDN BHD will be responsible for return freight charges. The item(s) returned must be unused and in its original packaging. (not too sure about this)

Refunds will be applied to the Credit Card. If for any reason the Credit Card used in the original transaction is not available the refund will be paid by RFM CONSTRUCTION PRODUCTS (M) SDN BHD via online.

Links to Other Websites

Our Service may contain links to other websites. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: info@rfmcp.com
  • By hotline: +60356143186
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